YueHouDZ is a service provider specializing in mold opening, customization, and production of silicone products!

Return policy

Dear customers

First, thank you for your support and patronage of our online store. We have formulated and implemented a return policy to protect your rights and interests. Please read the following content carefully before returning to complete the return process.

Return conditions

  • Product quality problems: If the goods you receive have quality problems, such as damage, defects, incorrect shipments, etc., please get in touch with our customer service team within 48 hours of receiving the goods, and we will provide you with return services.


  • Inappropriate size: If the product you receive does not meet your needs, please get in touch with our customer service team within seven working days after signing for it, and we will try our best to arrange a replacement or refund for you.


  • Goods not received: If you do not receive the goods within the specified delivery time, please contact our customer service team as soon as possible. We will cooperate with the logistics company to investigate and solve your problem.


  • Other questions: If you have other special reasons for returning the product, such as the product description does not match the actual product, the product has expired, etc., please get in touch with our customer service team within seven working days after signing for, and we will try our best to meet your needs.


Return process

  • Contact customer service: If you meet the return conditions, please get in touch with us through the contact information provided on the website or call the customer service phone number, and our customer service representatives will provide you with further guidance.


  • Provide necessary information: Please provide the customer service representative with essential details such as order number, product information, problem description, and contact information so that we can better handle your return.


  • Confirm the return method: The customer service representative will provide the return method based on your specific situation and requirements. Depending on the situation, you may need to send the item back to us, or we may send someone to pick it up.


  • Processing Refunds: Once we receive your returned items, we will conduct a strict inspection to confirm that the items are eligible for return. Once the return request is approved, we will process the refund for you as soon as possible. Refunds will be made using the method you originally paid for, so please be patient.


Return precautions

  • Goods in good condition: To make a smooth return, please ensure that the returned goods are in good condition and keep the original packaging and accessories. We will not process the return if the goods are damaged or lost due to your fault.


  • Logistics and transportation: Please package the returned goods adequately to avoid damage during logistics and transportation. We recommend choosing a logistics method with tracking and insurance functions and keeping relevant documents properly.


  • I appreciate your cooperation. We hope you can actively cooperate with our customer service team, provide accurate and detailed information during the return process, and complete the operation according to our guidance. This ensures that your return is processed promptly.


other instructions

  • Unique products: Some special products, such as personalized products, unique brands, or special offers, may not be subject to the return policy. We will clearly mark these products' corresponding policies and precautions on the product page. Please read them carefully before purchasing.


  • Protection of rights and interests: We will strictly implement the return policy by the "Consumer Rights Protection Law" requirements and other laws and regulations to protect your legitimate rights and interests.


  • Policy modification: We reserve the right to change or adjust our return policy any time. Any modifications will be promptly published on our website and apply to your return request after publication.


  • I appreciate your patience in reading the return policy. We will continue to work hard to improve service quality and provide you with a better shopping experience. Please get in touch with our customer service team if you have questions about our return policy or need further assistance.


Happy shopping to you!

Dongguan Yuehou Electronic Technology Co., Ltd


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